Privacy Policy

Our Commitment to Privacy

Omega Medical Pty Ltd, trading as Omega Medical (ABN 96 153 517 045), is committed to delivering the highest standard of professional service - including the protection of your personal information. We understand and respect the importance of privacy.

To safeguard your rights, we have developed this Privacy Policy, which outlines:

  • How we collect and use your personal information
  • Your right to access and correct your personal information
  • Your right to raise privacy-related complaints and have them addressed
  • Your right to have your personal data protected from misuse or unauthorised access

Omega Medical takes all reasonable steps to protect the privacy of the personal information we collect and use. This policy applies to clients, individuals, job applicants, and prospective employees and is subject to the privacy laws of the jurisdictions where we operate.


What Is Personal Information?

Personal information refers to any data that can identify you, including opinions about you - whether accurate or not - regardless of how that information is recorded.

Sensitive information, a special category of personal data, includes details about your health, ethnicity, political or religious beliefs, trade union membership, sexual orientation, or criminal record. We will only disclose sensitive information with your consent, unless otherwise required by the Privacy Act 1988 (Cth) or applicable laws.


Why Do We Collect Personal Information?

We collect personal information to facilitate recruitment and placement services and deliver the best outcomes for both job applicants and clients.

We may use this information to:

  • Provide further details about available job opportunities or services
  • Assess and process your job application with potential employers
  • Support ongoing recruitment and placement operations
  • Conduct surveys on service quality
  • Share relevant updates about Omega Medical and our offerings


What Personal Information Do We Collect?

We may collect and use the following personal information:

  • Name, date of birth, address, email, and phone number
  • Employment history and performance appraisals
  • Qualifications and health information (where applicable)
  • Referee opinions and our assessment of your suitability for roles
  • Information about absences from work
  • Data relevant to managing client and business relationships

We will not use your personal data for purposes unrelated to our services or for any purpose you would not reasonably expect.

We also take reasonable steps to ensure the information we hold is accurate and current. If your personal information changes or you believe it is incorrect, please contact us for an update.


Anonymity

If you wish to access services anonymously, please let us know. Where legally and practically possible, we will accommodate your request. However, in some cases, withholding your information may limit our ability to assist you, such as arranging interviews.


How Do We Collect Personal Information?

Where possible, we collect personal information directly from you. If you’re uncomfortable with the information being requested, please inform us.


We may also gather information from third parties, such as:

  • Referees
  • Former employers
  • Educational institutions


Disclosure of Personal Information

We may disclose your personal data to the following parties for purposes outlined in this policy and in compliance with relevant laws:

  • Prospective employers
  • Labour-seeking external organisations
  • Referees and previous employers
  • Educational institutions
  • Our clients and professional advisors
  • Related companies, contractors, and suppliers


Sending Personal Information Overseas

We typically do not send personal information outside Australia. If there is a need to do so, we will obtain your consent and ensure privacy safeguards are in place - either by confirming the destination country has suitable protections or entering into agreements that preserve your privacy.


Accessing and Correcting Your Information

You have the right to access and copy your personal information, subject to certain exceptions under the Privacy Act 1988 (Cth).

Requests must be in writing and directed to our Privacy Officer, including proof of identity. If the information is found to be incorrect, we will take reasonable steps to update it.


Information Security

We are committed to protecting your personal data. Our systems use encryption technology, and access to sensitive data is limited to authorised staff. All electronically captured data is securely transmitted and stored.


Complaints Handling

We take privacy complaints seriously. If you believe your personal information has been mishandled, please contact our Privacy Officer:

Omega Medical Pty Ltd
Level 9, 56 Clarence Street, Sydney NSW 2000
Phone: (02) 8005 3457

You may lodge your complaint in writing. All complaints are handled according to our Grievance Policy and will be treated confidentially and addressed promptly.


Fair Trading Compliance

In accordance with the Fair Trading Amendment (Employment Placement Services) Act 2002, Omega Medical:

  • Does not charge candidates a fee to find employment
  • Does not advertise non-existent positions
  • Does not mislead candidates regarding job opportunities

If you believe an employment agency has acted improperly, contact the NSW Department of Fair Trading at 133 220.


Access Policy – Summary

We provide access to your personal information through written requests to our Privacy Officer. You may:

  • View, copy, or receive printouts of your information
  • Request corrections if the data is inaccurate

Access may be denied if:

  • The request impacts the privacy of others
  • The request is frivolous or related to legal proceedings
  • Disclosure is unlawful or may endanger someone's health or safety

If denied, we will provide reasons and offer options under our Grievance Policy.

Response time:

  • Standard requests: within 14 days
  • Complex requests: within 30 days
  • We may request payment to cover the cost of fulfilling your request


Grievance Policy – Summary

If you’ve provided us with personal information, you may file a complaint about how we collect, store, use, or share it.

Resolution steps:

  1. Contact our Privacy Officer
  2. Provide detailed information in writing
  3. We will investigate and propose resolution options
  4. If unresolved, it may be escalated internally or to a third party
  5. You may escalate unresolved complaints to the Office of the Australian Information Commissioner (OAIC)

Anonymous complaints are not actionable, but we will review and respond to any concerns raised anonymously where appropriate.


Policy Updates
Omega Medical reserves the right to review and update this Privacy Policy as required.